• Introduction
• Our standards
• Providing information
• At the airport
• Our staff
• Special needs
• When things go wrong
• Refunds
• Comments or Complaints
• Conditions of carriage

4. AT THE AIRPORT

a Flight check-in - you need acceptable photographic identification at
check-in for all destinations. PLEASE NOTE THE FOLLOWING ARE FOR ID
PURPOSES ONLY. FURTHER DOCUMENTATION MAY BE REQUIRED FOR
INTERNATIONAL FLIGHTS.

Acceptable forms of photographic ID are:

• NUS cards (photographic)
• Photographic university/college ID card
• Photographic ID of nationally recognised companies
• Council issued bus pass (Senior Citizens)
• A valid passport - an expired passport can be used up to a maximum of two years after expiry for domestic flights
• Valid photographic EU or Swiss national identity card
• Valid photographic driving licence
• Valid armed forces identity card
• Valid police warrant card/badge
• Valid airport employees security identity pass
• A child on parents passport is an acceptable form of ID
• CitizenCard
• Valid photographic firearm certificate
• Valid government-issued identity card
• SMART card
• Electoral identity card

b Departure - We know that many people are concerned about the length of time spent in the check-in queue so we aim to have our passengers served as quickly as possible.

c Baggage weight - So that we can meet health and safety requirements, we will not accept any single piece of baggage which weighs more than 30 kilograms.

d Check-in - Desks opens at least two hours before the scheduled time of departure. For international flights the check-in closes one hour before the scheduled time of departure. For Economy Plus passengers, check-in closes 45 minutes before departure. For domestic flights, including flights to the Channel Islands and Eire, check-in closes 30 minutes prior to departure for passengers with checked baggage, or 20 minutes before departure for passengers with handbaggage only. If you miss these deadlines, you will not be allowed to travel and you will not be entitled to a refund.

e Boarding - If you have special needs, including travelling with children, we will offer to board you before other passengers. We will preassign seats at check-in.

f Long delays on the aircraft - If an aircraft is on the ground for a long period of time without you having access to the terminal, we will make every reasonable effort to provide adequate facilities and access to medical treatment as long as this does not jeopardise the safety and security of passengers and employees. We will always make every reasonable effort to avoid keeping you on board if there is a long delay.

g On the aircraft - Once boarded, the Captain will give you information about the expected departure time, arrival time, weather and flight conditions. During the flight they will update this information.

h Arrival - We aim for you to be able to collect your baggage no more than 25 minutes after the actual arrival time of the aircraft.